Shipping policy

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after your order confirmation email is received.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Please allow additional processing time during peak seasons, promotional periods, or due to unforeseen delays.

Shipping Within New Zealand

We offer standard shipping throughout New Zealand.

International Shipping

We ship to selected international destinations.

Please note that customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Order Tracking

Once your order ships, you'll receive a tracking number by email.

Tracking information may take up to 48 hours to become active after dispatch.

Shipping Delays

Reversa Collective is not responsible for delays caused by postal or courier services, customs clearance processes, weather events, strikes, or other circumstances beyond our reasonable control.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@reversacollective.com with your order number and photos of the package and/or product (if applicable).

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery times, please contact: